Last updated: January 2025
We collect personal information you provide when booking appointments, including your name, phone number, email address, and health-related queries. We also collect usage data such as pages visited, token numbers, and queue activity to improve our services.
Your information is used to: manage appointment bookings and queue tokens; send SMS/WhatsApp notifications about your appointment; provide family tracking services; improve our AI Concierge responses; and ensure continuity of care.
We implement industry-standard security measures including data encryption in transit (HTTPS/TLS), secure server infrastructure, access control, and regular security audits. Patient medical data is stored securely and accessed only by authorized healthcare professionals.
We do not sell your personal information. We may share information with: your treating doctors and healthcare team at {HOSPITAL_NAME}; regulatory bodies as required by law; technology partners who assist in operating our platform (under strict confidentiality agreements).
Our website uses cookies to maintain your session, remember your preferences, and analyze usage patterns. You may disable cookies in your browser settings, though some features may not function correctly.
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); opt out of marketing communications at any time.
Medical records are retained as required by applicable law (typically 7 years). Contact and appointment data is retained for up to 3 years after your last visit. You may request earlier deletion of non-medical data.
For privacy-related questions or requests, contact us at: {HOSPITAL_EMAIL} or visit our reception desk at {HOSPITAL_NAME}, Srinagar, J&K.